We come from the field. For years we ran Salesforce and marketing automation projects in manufacturing, software, services and for nonprofits. In almost every one of them we hit the same wall: the data for a great campaign was already in Salesforce, but turning it into the right audience took exports, spreadsheets, tickets and the same workarounds, project after project. Or it simply wasn't possible, and the campaign never happened.
We saw what that costs. Marketers waited days for a list they could have described in one sentence. Admins built helper fields and reports nobody dared to touch. And every exported list started to go stale the moment it left Salesforce. So the wrong people got the message, and the right ones didn't.
So we decided to stop patching the problem and solve it once: natively in Salesforce, instead of in yet another tool next to it. That is how LightBlaze and Campaign Audience Builder began.
One of us comes from the business side, one from the architecture side. That mix still shapes every decision: a feature has to make sense to the marketer who uses it and hold up in the org it runs in.